me

fptbty

Hello I'm Helen

I know what it can feel like not to have enough hours in the day to balance everything you need to do.

I’m a mum. When I worked full time, I never had enough hours in the day to do all of life’s admin. I often dreamt of having someone to do it all for me so I could spend more time with my daughter. I’ve missed out on a lot of cuddle time.

So now I’ve embarked on a new career to be the person that I dreamt of.

I’m here to free up your time so you can focus on what really matters the most to you.

what's your motivation?

We’re all different. My motivation is gaining flexibility so I can spend time with my daughter Jess as she grows up.

I want to understand your needs so I can best give you back your time to do what you love.

Contact me now for a free consultation.

my experience

I have 13 years’ experience in the financial and charity sectors, and I have a legal background.

I’ve got specialist experience in:

· Juggling different priorities and managing my time in a busy office

· Handling and resolving complaints about service by telephone, email and letter

· Providing large scale administrative support

· Managing large budgets and inputting payroll accurately

· Being responsible for confidential/financial documents ensuring GDPR requirements are met by my team and I

· Managing and delivering large projects

· Coaching people to meet their goals and provide excellent customer service;

· Handling employee relations issues

My experience and success have given me the skills to be able to handle your admin needs.

If you want a professional, personal service from someone that listens to what you want, then contact me.

qualifications

Law LLB – 2:1

Legal Practice Course – commendation

Hootsuite Social Media Marketing Course

Future Learn – Introduction to GDPR 

Skillshare courses –  Canva for beginners, How to Run Facebook Ads, Getting Started with Email Marketing | Learn with Mailchimp, The Complete Instagram Marketing Masterclass

Udemy – How to Transcribe and Excel in General Transcription

CIPD level 5 HR Management – in progress

work experience

Virtual Assistant since June 2019

Team manager at Financial Ombudsman Service – 9 years

Complaints handler at Financial Ombudsman Service – 18 months

Charity administrator – 18 months

Administrator at Aviva – 1 year